单选题 One thing that Ismael Matos, 23, says he's learned on his job as a special agent with the Geek Squad, is that there are no stupid questions—not even when a customer asks where the power button is. The goal, Matos says, is first to "strip out the jargon. " You know what he means: those terms like gigs, Ram, and motherboard that civilians don't typically use in everyday conversations. Once he establishes a common language with the customer, Matos can focus on building a relationshipone that he hopes will pay off in the future. Matos knows that clients often don't have the same skills he does. His customers ask for help not only with setting up new computers and installing software, but also with digital cameras, wireless Internet access and even getting their iPod synced with iTunes.
We live in the age of Web2.0, when Internet viewers are fast becoming content creators. We may log in to social networking sites such as Digg and Technorati, rate or even upload videos on YouTube, and contribute and edit information on collaborate websites known as wikis.
But members of this expanding plugged-in population aren't necessarily up to speed with the language of the web—or understand the technical lingo of the sales or customer service people they're turning to for assistance. According to a "Cyber Stress" survey of 1,001 American broadband Internet service users, 46 percent said the typical tech support person uses an excess of technical language, and 61 percent said they would prefer a "computer therapist" who is compassionate and easy to talk to.
A question that online public relations strategist Sally Falkow says she's hearing often these days is, "How do we cope with all this?" she tells people, "There's no way you can escape this. There's a big conversation going on," and it's important to learn how to be part of it.
If you're at the earliest stage of the learning curve, start by reading technology-oriented columns and articles in magazines, newspapers and websites that are written for a general audience. Move up to more tech-oriented e-letters as you build a foundation. As you come across new tells, look them up online. Definitions at Wikipedia, the online encyclopedia written and edited by web users, may be helpful. You should also start associating with people who can help explain things. Look for groups that sponsor seminars or find a supportive online community. Don't be afraid to guide your helper. Explain what you need to know, ask him or her to slow down and speak in basic terms.

单选题 It can be inferred that the Geek Squad is______.

单选题 What is the main characteristic of Web2.0 according to the passage?

【正确答案】 C

【答案解析】[解析] 细节题；我们首先根据题目中的Web2．0这一标志性的信息到原文中进行查找，发现我们需要的信息出现在原文的第二段，仔细阅读我们找到一些关键信息，比如“when Internet viewers are fast becoming content．creators”，也就是说作者认为Web2．0的区别性特征在于它的互动性。误选A选项的考生可能对原文的“rate or even upload videos on You-Tube”理解有误，这个具体的例子在原文中表义的重心在“upload”一词上，而非“videos”。B选项来自对原文另一个例子“social networking sites such as Digg and Technorati”的曲解，属于以偏概全。C选项的表达和我们前面找到的原文的信息是符合的。而D选项则在原文中没有找到相关信息，属于无关选项。

单选题 What is the major problem shown by the "Cyber Stress" survey?

【正确答案】 D

【答案解析】[解析] 细节题；我们首先根据题目中的定位词“Cyber Stress”帮助我们在原文的第三段寻找相关信息。在原文中，作者列举了两个调查结果，一个是“46 percent said the typical tech support person uses an excess of technical language”，另一个是“6l percent said they、would prefer a‘computer therapist’who is compassionate and easy to talk to”，其实反映的是同一个问题，也就是说技术支持人员使用了过多的专业术语，而消费者和用户则希望这些支持人员可以用更加容易理解的语言和他们交流与沟通。结合这一分析，正确选项应该是D。

单选题 What does Sally Falkow say about the problems she is faced with?

【正确答案】 C

【答案解析】[解析] 细节题；我们根据题目中的人名Sally Falkow从原文的第四段开始寻找相关信息。原文中该段较短，我们和4个选项比较阅读，A选项在原文中找不到相应信息，要排除。B选项来自原文的“There’s a big conversation going on”，但结合原文“it's．important to learn how to be part of it”，这里所讲的是作为消费者和使用者，对于技术术语还是要有所了解，要去学习，而非B选项解读的意思。而对这一点，C选项的分析是正确的。D选项和原文的“There’s no way you can escape this”有一字重复，但表义相去甚远，也是需要排除的。

单选题 Which group of people is the target audience of the last paragraph?

【正确答案】 B

【答案解析】[解析] 细节题；考查段落叙述对象，其实需要我们对全段的内容有整体的把握才可以解答。从原文的最后一段，我们找到诸如“start hy”、“As you come across：new terms.look them up online”这样的表达，比较4个选项，再结合上一段结尾处的“it’s important to learn how to be part of it”，这里所讲述的问题应该是针对使用者和消费者，而不是技术支持人员的，并且是针对新手而言的，B选项是正确答案。