【正确答案】Suggested answers:
Candidate A: The existing customers might react angrily when you offer new customers incentives. Some may get irritated By the unfair treatment, and may demand for the same treatment. Some others may even move over to your competitors. Everyone should be treated fairly, but very few play fair in trade. You should be committed not to turn away your existing customers. To remedy the situation, you must take positive action to console the existing customers.
Candidate B: The offer of incentives to new customers may bring an angry response from the old customers.
If you fail to take positive action to remedy the situation, the existing customers might turn away from you company. As a result, you will lose their loyalty.