A、 In a shop.
B、 At a hotel.
C、 At a restaurant.
D、 At a library.

【正确答案】 B

【答案解析】解析：根据文中“housekeeping staff”和“Reception”等关键词可推断出对话发生在旅馆里，故选B。

A、 Two rings.
B、 A gold necklace.
C、 A ring and two gold necklace.
D、 Two rings and a gold necklace.

【正确答案】 D

【答案解析】解析：根据男士的回答“two rings and a gold necklace”可知，男士被偷了两个戒指和一条金项链，故选D。

A、 He isn't satisfied with the woman' s answer.
B、 He is angry.
C、 He is sad.
D、 He is happy.

【正确答案】 A

【答案解析】解析：根据接待女士的回答“But I must say that we can’t be held responsible．”可知，男士对此番话很不满意，所以要找经理，故选A。