单选题

单选题 Why did Ms. Waring fill out the claim form?( )

A、 She was charged twice for the same order
B、 The seller sent the wrong item
C、 The item she order was damaged
D、 She never received the item she ordered

【正确答案】 D

【答案解析】解析：在“Claim Details”部分中，清楚写到：“…when the item hadn't arrived by August 5…Ileft a message on the automated recording system but did not receive no response．I left a second message on August11 but still received no response…”A、B、C三个选项在原文中均未涉及，故答案选D。

单选题 What did Ms. Waring do before filling out the claim form?( )

A、 She visited a bookstore
B、 She canceled her payment
C、 She returned the item
D、 She called the seller

【正确答案】 D

【答案解析】解析：答案仍然在“Claim Details”部分中“…I called the customer service number listed on theWeb site…”，故答案选D。

单选题 What is the purpose of the e-mail?( )

A、 To explain that an investigation takes five days to complete
B、 To acknowledge that the claim has been received
C、 To inform Ms. Waring that her claim will likely be approved
D、 To request more information about the claim

【正确答案】 B

【答案解析】解析：在此封E-mail的开头部分：“…Your claim has been received…”就可以得知本题的正确答案应为B。A选项，由原文可知调查需要“48 hours”，而非“five days”；C、D两项均不能反映出此封邮件的目的。

单选题 In the e-mail, the word "filed" in paragraph 1, line 2, is closest in meaning to( ).

A、 lined up
B、 sent in
C、 put away
D、 cut back

【正确答案】 B

【答案解析】解析：“file”出现在邮件的首段：“…most claims are resolved within 7 days of the date when theclaim is filed”，这句话翻译为：多数索赔都会在索赔申请提出7日内得到解决。所以，“file”在句中的意思就是“提出，呈交”等意思，所以，能表达“提出，呈交”的意思的短语，只有“sentin”,故答案选B。

单选题 How will All The Sales probably reimburse Ms. Waring if her claim is valid?( )

A、 By returning the money to her credit card account
B、 By giving her a credit toward a future purchase on the company' s Web site
C、 By using an express delivery service to send her a check
D、 By shipping her a second copy of her order at no charge

【正确答案】 C

【答案解析】解析：由原文的E-mail部分可以得出正确答案，在该部分的最后一句："Credit card reimbursementstake 5 business days to process，while refunds for checks and money orders are sent within 24 hours by specialdelivery"．在“Claim Details”部分中又可以得知，“Ms．Waring needs the item right away…”所以，综合这两个原因，可以得出正确答案应为C。