【正确答案】The Grantborough Superstore
Ludsby Road
Grantborough
North Lincolnshire LN3 4BJ
12 March, 2002
J Mcahane ＆ CO
Harbour Road
Folkstone CT20 7AK
Dear Sirs,
I have just received a consignment from you and regret that I must inform you of the poor condition of these goods.
Most of the vegetables and fruit are off, rotten, wilting or simply in bad condition. In fact, the whole consignment looks as if it was loaded and then left for two days with no cooling system. Whatever the reason, the state of the goods must have been known to you on dispatch.
I am now left in a position where I have no goods to sell. I am sure you understand that this is not only disappointment to me, but also to our customers. I need a replacement for this consignment immediately, and I do not expect an invoice for this. If you had known the problem, you should have informed me.
The situation has arisen, however, and I need a full explanation of this unpleasant problem. I also expect future discounts if we are to continue working together. Events like this do not just let our customers down, but they are also bad for the trade between us:
I am sorry to have to write you in such a tone. Such a situation cannot be allowed to happen again. I look forward to hearing from you in the next few days.
Yours faithfully,
Andrew Morgan
Supermarket Manager