【正确答案】Sample G
Introduction: This proposal aims at showing why staff morale has deteriorated and suggests ways of improving the current situation.
Findings: Apart from most superiors' opinion that their subordinates are not happy with their job and have developed a low moral towards it due to unsatisfactory salaries and not enough fringe benefits, a survey among the workforce has shown that the real reasons for this problem are to be found elsewhere. Many of the employees mentioned their fixed working hours and yet constantly changing amounts of incoming orders, which - as they claim - leads to boredom at work on some days and pure stress on others. But even more staff members have complaint about constant organisational changes without ever getting the information of what exactly will change beforehand.
The effects can be noticed in every department of the company. Superiors and department directors say that their subordinates are not willing to do any extra work and are absolutely not open for any changes.
Recommendations: It is suggested that the first step towards a better work atmosphere be the introduction of flexi time. That way the employees can leave earlier when there isn't much work to do and stay longer when the amount of work rises.
The problem of organisational changes should be tackled in three different ways. First of all superiors are to be encouraged to pass more information on to the workforce, secondly the employees should become more involved in the decision making process and at last there should be annual feedbacks by the employees about their superiors. The downside of these actions is that they are quite time consuming and this of course leads to more costs but on the other hand there will be less fluctuation.
Band 4
This answer shows a good range of structure and vocabulary, and a fairly natural use of language. It is well organised with good internal cohesion. However, there are a number of errors and some awkwardness, which keep this out of the top band.
Sample H
The employes' moral is at a very low level and get deteriorated over the last year.
There are some reasons for that:
- First of all, the market is not growing which means that nobody is seeing how things could go better and nothing is moving forward.
- There are more and more cost's controls and in an other hand, employees can see other departments spending money for "useless" furnitures.
- Customers ave requesting more and more and employes have the feeling they have to do more relationship, politic than real technical work.
Because of those, people are spending time by shouting around against customers, compagny and colleagues. They are criticising others, sometimes to times they answer "badly" to customer and their job's quality is falling down.
The proposals to fight against these and to go back to the high quality with motivated employes are:
- Management should handle the political part out of the employe's job. Employes have to stay focused on their core competency, the technical things.
- By implementing web based training employes could spent their "shouting" time to train themselves from their desk to improve their knowledge and to make their job better. By this, company avoid any extra costs for accomodations, travels and time spend in training classes.
These measure bring more workload on Management and more time spent with employes and customers. Web based trainings means less time spent on "real" work because of the time needed to learn and assimil the course's contents.
Band 2
There is an adequate range of lexis used in this answer and an attempt to expand on the task. However, numerous errors often obscure communication and the organisation is quite weak.