单选题
Xyther Software Unlimited Please use the form below to contact us.Name Caleb GuilloryE-mail cguillory@bwmail.comPhone 555-6074Subject Software ProblemMessage I purchased a software program at your shop on September 3, but I've been having some problems using it. I was able to install it successfully on my desktop computer. However, every time I use the program for more than five minutes, the operating system automatically shuts down and then restarts. The same thing happened when I tried using the application a second time, and it has continued to happen since. I cannot seem to figure out what the problem is. I would be extremely grateful if you could help me with this issue before the 90-day warranty ends. Thank you, and I hope to hear from you soon.To: cguillory@bwmail.comFrom:custserv@xythersoftware.comDate: September 28Subject: Inquiry Form No. 95204-Received September 27, 4:58 P.M.Dear Mr. Guillory,Thank you for your e-mail. We are so sorry for the troubles you have experienced in using our software. In the past three months, we have received inquiries from other customers who also had difficulties with their purchases, so we decided to conduct a series of tests. The results suggest that defective source codes caused the various programs to malfunction: Web Browser is unable to load pages completely: error messages appear upon the start-up of Database Organizer: certain files cannot be opened using Document Manager: and Image Editor shuts down computer systems after operating for about five minutes.Rest assured, we have fixed the errors and would be more than happy to replace your software. Please do not forget to submit your official receipt when you return the item to our shop. And to make up for the trouble this incident has caused, we have attached a printable coupon that you can use on your next purchase.Sincerely,Customer Service Team Xyther Software Unlimited
单选题
What did Mr. Guillory NOT include on the form?
【正确答案】
D
【答案解析】解析：本题需要在文章中搜索题目核心语句Mr．Guillory…include on the form的相关内容并与选项进行对照。首先应定位至第一篇盖尔利先生所填写的网络联络表中的相关内容。文中提到了“E-mail，cguillory@bwmail．com”和“Phone，555—6074”，即邮箱地址和电话号码，因此(A)与原文内容一致。根据“Subject，Software Problem”，即将表格的主题填写为软件问题，结尾处又提到“I would be extremely grateful if you could help me with this issue…”，即请求帮助解决问题，因此(B)与原文内容一致。原文中提到“I purchased a software program…on September 3…”，即9月3日购买了软件程序，故(C)与原文内容一致。(D)在原文中没有被提及，因此(D)Shipping address为正确答案。
单选题
Why was the e-mail written?
【正确答案】
A
【答案解析】解析：本题是针对电子邮件的写作目的进行提问的主旨题，因此应定位至第二封电子邮件的原文。原文提到“We are so sorry for the troubles you have experienced in using our software．”，即首先对顾客在使用软件时遇到的问题表达了歉意，后文中又提到“we have fixed the errors and would be more than happy to replace your software.”，即已经对软件的错误进行了修改并很乐意为盖尔利先生更换软件，因此(A)To offer a solution to Mr. Guillory为正确答案。
单选题
What is indicated about Mr. Guillory?
【正确答案】
C
【答案解析】解析：本题为关于题目核心词Mr．Guillory的推断题，因此应定位至发送给盖尔利先生的电子邮件的相关内容。邮件的主题中提到“Subject：Inquiry Form…Received September 27”，即是在9月27日接到了盖尔利先生的咨询表格，故可以推知盖尔利先生是在9月27日发送的咨询表格，因此(C)He sent an inquiry on September 27.是正确答案。
单选题
Which program did Mr. Guillory most likely use?
【正确答案】
B
【答案解析】解析：本题需要综合两篇文章的内容进行推理后解答。题目是问盖尔利先生最有可能使用哪个(Which)程序，首先应定位至第一篇文章的原文，即盖尔利先生所填写的网络联络表格。 第一篇网络联络表格的原文中提到“…every time I use the program for more than five minutes，the operating system automatically shuts down…”，即盖尔利先生每次使用该程序超过五分钟，操作系统就会自动停止，由此可以确定第一条线索。然而究竟是哪个程序使用超过五分钟操作系统就会自动停止，原文中并未点明，因此应再看电子邮件的相关内容。第二封邮件原文中提到“Image Editor shuts down computer systems after operating for about five minutes．”，即图像编辑器在操作五分钟后就会使电脑系统停止运作，由此可以确定第二条线索。 将第一条线索“盖尔利先生每次使用该程序超过五分钟，操作系统就会自动停止”和第二条线索“图像编辑器在操作五分钟后就会使电脑系统停止运作”综合起来考虑，可以推知盖尔利先生最有可能使用的程序是图像编辑器。因此(B)Image Editor为正确答案。
单选题
What does Xyther Software Unlimited ask Mr. Guillory to do?
【正确答案】
A
【答案解析】解析：本题是问Xyther Software公司要求盖尔利先生做什么(What)，应定位至第二篇Xyther Software公司向盖尔利先生发送的电子邮件的相关内容。邮件原文中提到“Please do not forget to submit your official receipt when you return the item to our shop．”，即提醒盖尔利先生到店里退货时不要忘记提交正式的收据，故(A)Hand in a receipt为正确答案。