单选题
TO: Taxi Drivers
FROM: Mike Holt, Transpoway Chief Operator
SUBJECT: Some Things to Keep in Mind
It has come to my attention that many passengers have complained about the rude behavior of some Transpoway taxi drivers. Please remember that many of our passengers are tourists, and transportation is a significant part of their experience. As such, it is our duty to give them the utmost respect and our best service. Here are some basic guidelines on treating passengers properly.
(A) Be polite. Always smile and let passengers feel that you are happy to serve them. Don"t forget to say "please" and "thank you" whenever necessary.
(B) Be honest. If passengers do not know how to get to a destination, take the fastest route. Do not take advantage of passengers by taking long routes to keep your meter running.
(C) Do not be choosy about passengers. Many people have said Transpoway drivers refused to take them to locations outside the city. Except for security reasons, no driver is allowed to reject passengers.
These are simple points that, if remembered and put into action, will allow us to win back the loyalty of our clients. Please note that the company will continue to solicit comments and suggestions from passengers through its hotline.
单选题
What is the memo mainly about?
【正确答案】
B
【答案解析】[解析] 主旨题 主旨
本题主要考查文章主旨，尤其要关注文章中间部分与主旨相关的内容。由原文中的“Here are some basic guidelines on treating passengers properly.”一句，可知对于如何得体地对待乘客有几条指导原则，之后的内容是详细介绍这些原则，因此选B. Customer relations guidelines。
单选题
What did Mr. Holt mention about the passengers?
【正确答案】
D
【答案解析】[解析] 判断正误题
本题要将选项中与the passengers有关的内容带回到原文中去查找并判断正误。A、B、C在文中都未被提及。由“...many passengers have complained about the rude behavior of some Transpoway taxi drivers”。可知，很多乘客都投诉过Transpoway公司部分司机的不礼貌行为，因此D与原文相符，故选D. Some have complained about drivers.。
单选题
What are drivers expected to do?
【正确答案】
D
【答案解析】[解析] 以What提问题
本题是问预计出租车司机之后会做什么(What)。根据题干中的核心线索drivers expected to do定位到原文中的“...it is our duty to give them the utmost respect and our best service.”，可知司机们认为给予乘客最大的尊重并为其提供最好的服务是自己的义务，此外，由“Be polite Always smile and let passengers feel that you are happy to serve them.”，可知司机们还需要彬彬有礼、面带微笑，使乘客们感到司机是很高兴为他们服务的，因此选D. Treat passengers with respect。