【正确答案】Sample E
Dear Mr Smith,
I am writing to express my concern about your poor delivery service.
First and foremost, not only arrive the orders late, but they are also damage. Secondly, when we telephone your office to resolt the issues, the dutty person is always busy on the phone. Although his secretary takes our mesages and tells us that he is calling back, we never recieve his call. Finally, it is not surpriced to have problems with your invoices (suplements and extra-services which are inclueded in our contract with your company). Because of this, I have extra-cost in telephone calls and paper work.
I will be grateful, if you do delivery the orders on time and in perfect conditions. Moreover, I will be easy to contact to you, if you do have more staff. And finally, it is important to issue correct invoices.
As a result of your poor service, I think it is only fair, if your company starts to improve. If I do not see any improvements, I will be forced using another suplieyer.
I look forward to hearing from you soon.
Yours sincerely,
Amparo de la Iglesia
Band 2
All the content points are included and the answer is clearly organised with a good opening and closing. However, the number of basic errors means this is a band 2 rather than a band 3.
Sample F
Dear Mr Smith,
We have been using your company for a number of years, however, recently we have experienced some problems with the quality of products and delays in delivery.
As our customers have been devoutedly visiting our shop for years purchasing the best quality products, we feel obliged to make some remarks.
Not only have we notice that the date for which dairy products should be consumed was extended but also in some yogurts we found that the labels describing the content were misleading. A cherry yogurt turned out to be a strawbery one. Furthermore, bottles of milk were not sealed properly which resulted in leaking and making the milk go off quicker.
On top of everything, there have been delays in delivery if not a non-delivery that occured already a few times.
We trust you will give this matter your immediate attention and that everything will get back to normal, as we would still like to use your service. We hope it is just a temporary disposition. Sadly, however, we have to state clearly, that if no improvement will be made both with the quality of items and delivery we will have to change the supplier, for our customer sake and our reputation.
Yours sincerely,
Aneta Mroczek
Band 4
This is an ambitious attempt at the task, showing fairly natural use of language, despite a number of non-impeding errors. It is well organised and cohesive.