【正确答案】 C

【答案解析】[听力原文]
M: Hey, Alice, what are you doing there?
W: Hey, Roger, could you have a look at my computer? I can"t get it working.
M: Sure. Let me have a look. Hmm. It seems that the disc is jammed.
W: Oh, really? I just bought it yesterday. Well, then could you please go to the store with me? I want to have this computer replaced.
M: No problem, but you have to bring your receipt; otherwise you can"t have the computer replaced.
W: Oh, dear! I can"t find my receipt. Perhaps I lost it on my way back from the store.
M: That"s too bad! I"m afraid you have to find it.
W: Well, I"ll give you a telephone call if I can find it.
M: OK. See you then.
W: Thank you. See you.
What is the woman"s problem?
[解析] 细节推理题。本题询问女士遇到了什么样的难题。女士提到“I can"t get it working.”It指代电脑，即女士的电脑坏了，故正确选项为C。选项A对话没有提及。对话中提到的是磁盘卡住不动了，不是说女士把它弄坏了，故选项B不正确。电脑型号问题对话中没有提到，故选项D不正确。

【正确答案】 A

【答案解析】[听力原文]
What does the woman ask the man to do?
[解析] 事实细节题。本题询问女士请男士做什么事。通过对话可知，女士首先请男士帮忙看看电脑哪方面出了问题，发现问题后又请男士陪她去商店，故正确选项为A。

【正确答案】 B

【答案解析】[听力原文]
What does the woman have to do to get her computer replaced?
[解析] 细节推断题。本题询问女士应该如何换一台新电脑。男士告诉女士必须找到收据，否则就不能换电脑，故本题正确选项为B。选项C、D对话中没有提及。选项A中提到应该给商店打电话，但对话中说的是女士给男士打电话。