【正确答案】 D

【答案解析】[听力原文]23-25 Speaker: A couple of months ago, I went to a department store to buy a few things for the house. I needed a set of curtains for the living room, two table lamps, a rug and several cushions. I asked them to deliver the things as soon as possible, but they said they were unable to send them out until 20 days later. After about 3 weeks, I received only the curtains and table lamps. I was a little disappointed when I didn't receive all the items I had bought. But nevertheless, I was eager to see what the curtains and lamps looked like. I first opened the package with the curtains. I had bought a lovely light blue, and instead they had sent me a horrible dark purple. Well, you can just imagine how angry I was. Then I opened the boxes with the lamps. They were exactly what I'd ordered. But one of the lamp shapes was damaged. The next I did was to telephone them to complain. They promised to come and pick them up immediately and also to replace them with the correct order. It has been two weeks since my complaint. They have neither picked up the wrong items nor sent me the rest of my order. 叙述中明确说了“我要求他们尽快送货”(I asked them to deliver the things as soon as possible)，所以D项是正确的。

【正确答案】 D

【答案解析】说话人先是没有拿到全部定货，有些失望，后来在送来的货物里面发现了货物不对和损坏，于是非常生气并进而投诉，所以应该选择D项(根本就不高兴)。B项“可能不高兴”表达得不准确，而A项和C项是不正确的。

【正确答案】 A

【答案解析】叙述最后两句话阐明，“时间过去两周，可商店既没有来取送错的货物，也没有将正确的货物送来”，所以是“没人理睬她的抱怨”(A项)，B、C、D项都显然与叙述内容的意思不符。