【答案解析】[听力原文]
M: Hello, welcome to our store.
W: Hello. I ordered some gifts last week from your website, but the delivery I have received is completely wrong!
M: Oh dear! What"s your name, please?
W: Lucy Smith.
M: Lucy Smith, ah, yes.., right, what"s the problem, Lucy?
W: Well, firstly, I ordered a Robbie Williams CD and I got a Coldplay CD.
M: Really? I"m sorry about that. But I can really recommend Coldplay—they"re brilliant!
W: Yes, but...I also ordered a black backpack, and I received a pink handbag.
M: Oh...Well, pink is the in colour right now, isn"t it? I have a pink handbag myself.
W: Yes, but it"s my brother"s birthday present. I don"t think he wants a pink handbag for his birthday! Listen, the order is wrong! Some things are missing, too. I"d like to speak to the manager, please.
M: Oh, I"m sorry he"s on his lunch break right now. Did you get our free gift, the Super Smart shopping bag?
W: Oh, yes, I did. You can have it back! It"s faulty. There"s a hole in it!
M: Well, Lucy, I"m sorry about this. I will send you all the correct items now, and exchange the bag, too.
W: OK. Here are the incorrect items and the bag.
[解析] 录音中女士首先提到“I ordered some gifts last week from your website...”，接着表明她收到的东西却完全不是自己订购的，在对方询问她的名字时，她回答道“Lucy Smith”，可知Lucy是从网店上订购的礼物。
单选题
Which CD did Lucy receive?
【正确答案】
A
【答案解析】[解析] 从女士提到的“I ordered a Robbie Williams CD and I got a Coldplay CD”，可知Lucy收到的是一个酷玩乐队的CD。
单选题
Who did Lucy buy the backpack for?
【正确答案】
C
【答案解析】[解析] 对话中Lucy指出另一个问题是自己订购了一个黑色背包，但收到了一个粉色的，男士说粉色其实挺好的，自己就有一个粉色的手提包，接着Lucy说到“it"s my brother"s birthday present”，可知该背包是买给弟弟的。
单选题
What is the store manager doing?
【正确答案】
A
【答案解析】[解析] Lucy说自己要与他们经理交谈，男士回答道“...I"m sorry he"s on his lunch break right now”，可知商店的经理正在午休，因此选A。
单选题
What is the store"s free gift?
【正确答案】
B
【答案解析】[解析] 听到Lucy说要与经理谈话，男士忙说道“你收到我们的免费礼物the Super Smart shopping bag了吗”，由此可知该店的赠品为一个购物袋。