A、 Its operating system broke down for 24 hours.
B、 Its personal banking site was inaccessible suddenly.
C、 The information of its business accounts was lost.
D、 Hacker invaded HSBC's customers' database.

【正确答案】 B

【答案解析】解析：题目询问汇丰银行的网银服务怎么了。新闻开头提到，从星期一到星期二大半天，其个人用户无法登录(log on)网银，企业账户(business accounts)运行缓慢。B“个人账户无法登录”正确。

A、 All its customers would get extra money from HSBC.
B、 He apologized in a video clip on behalf of himself.
C、 He explained what had caused the problem technically.
D、 HSBC had prepared to deal with any problem in the future.

【正确答案】 D

【答案解析】解析：题目询问该银行运营总监对公众说了什么。新闻引用他的话指出，“该公司准备好回应任何可能发生的事情(should any issues arise)”，D“汇丰银行已经做好准备，应对未来发生的任何事情”与新闻内容相符，为本题答案。

A、 Complex technical programs will be simplified.
B、 HSBC leaders will be questioned on the accident
C、 HSBC will be charged by Treasure Select Committee.
D、 HSBC will provide efficient online banking services.

【正确答案】 B

【答案解析】解析：题目询问未来汇丰银行将面临什么。新闻结尾处提到，财政部专责委员会主席Andrew Tyrie承诺，就汇丰银行一再发生类似事故(such failures keep occurring)将质问(question)其执行官，B“汇丰银行负责人将就此事被质问”与新闻内容相符，为本题答案。