【正确答案】
B
【答案解析】What's wrong with the man's computer?
解析：本题问男士的电脑出了什么问题。对话中男士提到，电脑把闪存盘(flash drive)上的所有文件都清空了。B项wiped the data from the flash drive是录音wiped everything of the flash drive的同义表达，故B项正确。C项为强干扰项，但选项中的it指代的是问题中的computer，而丢失的文件是储存在闪存盘中，而非电脑中，故排除C。
Conversation One
Questions 1 to 5 are based on Conversation One.
W: Good afternoon, this is B.E.S. customer service line. Maggie speaking. How can I help you?
M: Yeah. Yeah. Look, it's about my computer I bought of you one month ago.
W: Yes. What seems to be the problem?
M: Well, I was transferring my files to it from my flash drive and they got lost. Everything!
W: Okay. Now, don't worry. I'm sure we can sort something out. First, can you give me a few details? The computer has lost all your data, you say?
M: Yes. But you don't understand. It wiped everything of the flash drive as well. My whole life! My whole life was in those files!
W: Oh. My goodness. Are you sure? Sounds like the problem is with your flash drive.
M: Of course not. There is nothing wrong with my flash drive. I've had it for years. And I used it yesterday in my office, in another computer.
W: Okay. I can understand how upset you must be. Now, I don't think we can deal with it on the phone, so I'm going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
M: Mmm. Ah, yes. Here it is. It's RF40101.
W: Thank you.
M: I'll be expecting a total refund and compensation if this can't be fixed.
W: I'm sorry. But we are not authorized to give refunds. What I can do is to send you a brand-new computer. How would that be?
M: But mine is supposed to be a brand-new computer. You think I want another one of these? After what the last one did to my files?
W: Well, let's see what our engineer can do. Hopefully, it's not quite as bad as you think. Now, I've got your address here in your customer file—No.23, Bond Street, right?
M: Yeah. Right.
W: And it's a Mr. Adams, isn't it?
M: Yes.
W: Right. Mr. Adams, we'll have an engineer with you early tomorrow morning. And I'll ask him to bring a new hard disc with him. Will you be at home?
M: Yes. But not before 8:30.
W: Okay. Our engineer will contact you before he comes. Can you be reached by this number---6574-3205?
M: Yes. Sure.
W: Well. Best of luck this afternoon. I hope we can solve the problem for you.
M: Well. Thanks. Ur...Good bye.
W: Good bye, Mr. Adams.