单选题 Questions23-30(14marks) ·Lookatthequestionsforthispart. ·YouwillhearajournalistinterviewMr.Smith,managingdirectorofDirectLineinsuranceCompany. ·Forquestions24-30,indicatewhichofthealternativesA,B,orCisthemostappropriateresponse. ·MarkoneletterA,BorContheAnswerSheet.

单选题 How many employees does the company have?

A、 About 300
B、 About 700
C、 About 3,000

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单选题 Whichofthefollowingisnotameanswherebythecompanyoffersitsproducts?

A、 The telephone
B、 The Internet.
C、 High street shops.

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单选题 Thecompanyonlyhastopay

A、 commission to brokers and agents.
B、 high rents for good high street locations.
C、 rents for regional call centers.

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单选题 ThecompanyistheUK’sbiggest

A、 car insurer.
B、 direct motor insurer.
C、 house travel and life insurer.

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单选题 Theservicesofferedbythecompanycanbestbedescribedas

A、 public
B、 multifarious
C、 conventional

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单选题 Thecompanytriestoprovideitsoperativeswith

A、 as much as possible
B、 as much information as possible
C、 as many supervisors as possible

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单选题 Competitionamongcallcentersinfuturewillprobablyfocuson

A、 competition for good computer networks
B、 competition for good locations
C、 competition for qualified staff

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