单选题
How does the woman feel at the beginning of the conversation? A. Angry. B. Surprised. C. Sad.
【正确答案】
A
【答案解析】[解析] M: Customer service. Andney Grant speaking. How may I help you? W: I can't believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn't seem possible any more because we will take off on Saturday. It's only two days away. What am I supposed to do? M: I'm really sorry, madam. I'll check right away. Would you please tell me your order number? W: It's CE2938. M: Just a minute. I do apologize, madam. There did seem to be a mistake. I'll have the correct size bag sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won't happen again. W: OK. Well. Thank you. M: Thank you, madam, for choosing Linch's Mail. I hope you will have a wonderful vacation. 本题为推断题。在第一个话轮中，男士表明自己是客户服务处(Customer service)，女士则叙述了自己订购一个32英寸的包、收到的却是一个24英寸的等情况。由常识可知，女士是在投诉(make a complaint)，结合I can't believe this is happening和常识即可知，只有angry(生气的)一词可以形容此时女士的心情，故答案是[A]。
单选题
What size bag does the woman want? A. A 24-inch bag. B. A 29-inch bag. C. A 32-inch bag.
【正确答案】
C
【答案解析】[解析] 细节题。在第一个话轮中女士明确指出自己订购的是一个32英寸的包(I called and ordered a 32-inch bag)，因此本题答案是[C]。
单选题
When will the woman leave for Mexico? A. On Thursday. B. On Friday. C. On Saturday.
【正确答案】
C
【答案解析】[解析] 细节题。在第一个话轮中，女士指出她出发去墨西哥度假的时间是周六：we will take off on Saturday，听清了这一句即可选出正确答案。
单选题
Where does the man work? A. At a mail order company. B. At an international travel service. C. At the airport information desk.
【正确答案】
A
【答案解析】[解析] 本题属于推断题，但较为容易。在第一个话轮中男士首先指出自己的单位是客户服务处(Customer service)，而在对话最后一句，他又感谢女士选择他们的服务：Thank you... for choosing Linch's Mail，说明他是Linch's Mail这个邮购公司的员工，因此本题答案就是[A]。