【答案解析】[听力原文] W: Good morning, Sun Furniture customer service. How may I help you? M: Hi, I'm calling about an end table that I ordered last Monday. It was written on your Web site all items would be delivered within 3 days. It's already Thursday, but it hasn't been delivered yet. W: We're terribly sorry, sir. Though I can check on the status of your order, I'm afraid you won't receive your table until next Monday since we don't deliver on the weekends.
[解析] 问题是询问与男子通电话的女子的身份。通过女子接电话时说的Sun Furniture customer service. How may I help you?可以得知，女子是客服人员。
单选题
Why is the man calling?
A. To change a delivery
B. To discuss a Web site
C. To request an address
D. To check on an order
【正确答案】
D
【答案解析】[解析] 问题是询问打电话的原因，答案应该出现在对话的开始部分。要特别注意与I'm calling about/to say～一起出现的表达。通过男子所说的I'm calling about an end that I ordered last Monday.可以得知，打电话是想要询问订购物品的相关事宜。
单选题
When is this talk taking place?
A. Monday
B. Tuesday
C. Thursday
D. Friday
【正确答案】
C
【答案解析】[解析] 问题是询问对话发生的时间，所以应该重点留意有关时间的表达。通过男子所说的It's already Thursday, but it hasn't been delivered yet.可以得知，对话发生在周四。