单选题
September 13
Deborah Garret
Circulation Manager
Beryl Publishing Company
5236 Guevara Avenue
Albuquerque, NM 87120
Dear Ms. Garret,
I have been a subscriber of The Clarion Monthly for the last two years, and my subscription was not supposed to end until December of this year. However, I have not received a single issue since last July, which prompted me to call your company's customer service hotline yesterday to relay my concern. I spoke with Mr. Ross Lawrence, who informed me that The Clarion Monthly is no longer in print, and that the last issue was released three months ago.
Mr. Lawrence also informed me that subscribers were sent a notice via e-mail. I never received this notice, however. Since I have received only six issues of the journal this year, I would like to request a 50 percent refund of the $430 annual fee that I paid.
I am hoping that you will address my concern as soon as possible. Thank you.
Yours truly,
Arthur Clayton
To: Arthur Clayton
From: Deborah Garret
Date: September 15
Subject: Subscription
I am deeply sorry for the inconvenience you experienced with your subscription to The Clarion Monthly. Although we notified our subscribers in April that the magazine would cease publication after June, it appears that there was a computer error and a few of our readers did not receive the notification. We hope that you will accept our apology.
We have verified that there are six months remaining in your subscription, and will issue you a refund for the unfilled portion of the agreement. The amount will be transferred to your account unless you prefer a check, which we can mail to your home or office. In addition, we are sending you a 30 percent discount voucher, which you can use to subscribe to any of our other publications.
Thank you, and again, my sincerest apologies.
Best regards,
Deborah Garret
单选题
Why did Mr. Clayton send the letter to Ms. Garret?
【正确答案】
C
【答案解析】解析：本题是针对克莱顿先生给加勒特女士写信的目的进行提问的主旨题，因此应定位至第一篇文章，即克莱顿先生所写的信件的前半部分内容。信中提到“…my subscription was not supposed to end until December of this year．However，I have not received a single issue since last July…”，即杂志的订阅本应截止到12月，但从去年7月以后就连一本杂志都没有收到过，其后又表达了对与之相关的事项的不满情绪，因此(C)To make a complaint about a subscription为正确答案。
单选题
What is NOT indicated about Mr. Clayton?
【正确答案】
B
【答案解析】解析：本题需要在文章中搜索题目核心词Mr．Clayton的相关内容并与选项进行对照，因此应定位至提及克莱顿先生的信件和电子邮件的全部相关内容。(A)与第一封信件原文中提到的“September 13”和“…which prompted me to call your company’s customer service hotline yesterday…”，即“发信日期为9月13日”和“昨天拨打了客服热线”的内容相符。第一封信件中提到“I have not received a single issue since last July，which prompted me to call…customer service hotline…to relay my concern．I spoke with Mr．Ross Lawrence…”，即为了告知自己从去年7月以来就没有收到过杂志的问题拨打了客服电话，与罗斯·劳伦斯先生进行了交谈，故(B)与原文内容不符。因此(B)He called Mr．Lawrence to inquire about a subscription extension．为正确答案。(C)与第一封信件中提到的“I have been a subscriber of The Clarion Monthly for the last two years…”，即“过去两年间一直是The Clarion Monthly杂志的订阅者”的内容相符。第二封邮件中提到“…we are sending you a 30 percent discount voucher，which you can use to subscribe to any of our other publications．”，即将为克莱顿先生提供30％折扣的优惠券，用于订阅The Clarion Monthly杂志社的任何其他出版物，故(D)与原文内容一致。
单选题
What does Ms. Garret say Beryl Publishing did in April?
【正确答案】
C
【答案解析】解析：本题是问加勒特女士说4月份Beryl出版社做了什么，因此应定位至加勒特女士所写的第二封邮件的相关内容。第二封邮件中提到“…we notified our subscribers in April that the magazine would cease publication after June…”，即4月份通知了订购者6月以后杂志发行中断的消息，故(C)Informed customers of a discontinuation为正确答案。
单选题
What is suggested in the second e-mail?
【正确答案】
D
【答案解析】解析：本题为关于第二封电子邮件中所提及内容的推断题，因此应定位至第二封电子邮件。邮件中提到“The amount will be transferred to your account unless you prefer a check，which we can mail to your home or office．”，即如未特别要求支票，则相应的金额将通过银行转账到户；如特别偏好支票，则相应金额的支票将邮寄到对方家里或工作单位，故可推知克莱顿先生需要告知对方在支票和银行转账中更倾向于哪种方式，因此(D)Mr．Clayton will need to provide his payment preference．是正确答案。
单选题
How much does Ms. Garret agree to send to Mr. Clayton?
【正确答案】
B
【答案解析】解析：本题需要综合两篇文章的内容进行解答。题目问的是加勒特女士同意给克莱顿先生多少钱(How much)，故首先应定位至加勒特女士发送的第二封电子邮件。 第二封邮件中提到“We have verified that there are six months remaining in your subscription，and will issue you a refund for the unfilled portion of the agreement．”，即已确认订阅时间剩余6个月，对于订阅合同中未送达的部分将进行退款，由此可以确定第一条线索；然而6个月的订阅费是多少并未点明，因此应再看信件的相关内容。第一封信件中提到“I would like to request a 50 percent refund of the $430 annual fee that I paid．”，即要求获得年订阅费430美元的50％的退款，由此可知6个月的订阅费为215美元，由此可以确定第二条线索。 将第一条线索“克莱顿先生的订阅时间剩余6个月，并将就此部分对克莱顿先生进行退款”和第二条线索“6个月的订阅费为215美元”综合起来考虑，可以推知加勒特女士同意退给克莱顿先生215美元。因此(B)$215为正确答案。