High street shops use a variety of means to attract shoppers, such as striking window displays, huge red "Sale" signs and special promotions. Online retailers also 1similar techniques to tempt people to their websites and to make a purchase. "In the Internet 2years, online retailers competed on price, but today you just pay the same price online as offline. Any difference is made up by the delivery charge, says Gavin George, a partner at Itim Group, a consultancy. Today's online retailers are using e-mail marketing, personalized technology, smart search engines and 3in an effort to increase traffic and sales. Some online retailers are using 4e-mail services to encourage customers to visit their sites. The travel and leisure retailer Lastminute.com, for example, sends more than 2 million emails to customers every week. The content of the email is 5to fit the recipient's age, lifestyle and other factors. Carl Lyons, head of marketing at Lastminute.com UK, says: "E-mail is a different medium with its own culture, so you have to know how to use it 6if it's going to be effective. What you're trying to do is to 7lookers into bookers." MyPoints is an 8scheme for online shoppers, which gives them points for reading e-mails, visiting sites and making purchases. The acquired points can be 9for a variety of goods and services. In the US, there are more than 10 million MyPoints registered users. The service is free to join and subscribers complete an online 10that produces 400 data points about them. A)incentive B)tailored C)diplomatic D)profile E)properly F)embarked G)boom H)targeted I)indicative J)deploy K)recommendation L)convert M)multimedia N)invariably O)redeemed