【正确答案】
C
【答案解析】[听力原文]6-8
W: Could I see the Manager, please? I have a complaint.
M: Can I help you, madam?
W: Yes. The toilet doesn' t flush properly; the water doesn't run away in the shower; and there' s no extra service. What have you to say to that?
M: I' m sorry to hear that. I'll attend to it right away.
W: That' s no way to run a hotel.
M: No, madam. I do apologize. It' s most unusual. The housekeeper usually checks every room before new guests move in. we' ve been very busy with a large conference.
W: Oh, terrible, anyhow, one doesn' t expect this sort of thing in a well - run hotel.
M: We' re awfully sorry. Is there anything else?
W: I' d like an extra pillow.
6. Who is the man?
从第一句话我们知道Speaker 1想向经理投拆，她很不满意的一些事情，Speaker 2只可能是经理，能替顾客解决一些实际问题，因而不是其他身份。故答案应选C。