【答案解析】[听力原文] M: Good afternoon and welcome to World Phone Service. How may I help you? W: I have a problem with my phone bill. I think you overcharged me $100 last month. It should be about $75, but my statement shows $175. My phone number is 502-1015. M: Oh, I am sorry to hear that. Can you tell me your name and address to verify your information? W: Just a moment. I have to see my driver's license. I recently moved to a new house, and I still don't remember the new address.
[解析] 问题是询问女子的愿望，所以应该注意听女子的话语。对话以I have a problem with my phone bill. 开始，接下来的内容也是关于更正错误的电话账单。
单选题
What information did the woman give to the man?
A.Her phone number
B.Her driver's license number
C.Her account number
D.Her credit card number
【正确答案】
A
【答案解析】[解析] 问题是询问女子给男子提供的信息，所以应该在女子的话语中寻找答案。通过女子所说的My phone number is 502-1015. 可以得知，女子告诉男子她的电话号码。姓名和住址是男子向女子询问的，而且女子还未告知。
单选题
What will the woman probably do next?
A.Send an email
B.Refer to her driver's license
C.Complete a form
D.Pay her overdue bill
【正确答案】
B
【答案解析】[解析] 男子询问女子的住址，对此，女子回答I have to see my driver's license. 表明自己搬家不久，还记不清楚，要参考一下驾照上的住址。