With its recession-friendly coffee prices, plentiful tables and available bathrooms, McDonald' s restaurants all over the country, and even all over the world, have been adopted by wise customers as a coffeehouse for grass roots, a sort of everyman's Starbucks. Behind the Golden Arches, older people seeking company and conversation, schoolchildren putting off homework time and homeless people escaping the cold have transformed the banquettes into headquarters for the kind of leisurely socializing. And so restaurant managers and franchise owners are often frustrated by these, their most loyal customers. Such regulars hurt business, some say, and leave little room for other customers. Tensions can sometimes erupt. In the past month, those tensions came to a boil in New York City. When management at a McDonald' s in Flushing, Queens, called the police on a group of older Koreans, prompting outrage at the company's perceived rudeness, calls for a worldwide boycott and a truce mediated by a local politician, it became a famous case of a struggle that happens daily at McDonald' s outlets in the city and beyond. Is the customer always right, even when they sit for long hours without spending? The answer seems to be yes among those who do the endless sitting at McDonald's restaurants in Crown Heights, Brooklyn: Midtown Manhattan: Astoria, Queens: and the East Village. If Mike Black's friends are looking for him, they know to check the McDonald's on Utica Avenue in Flatbush, Brooklyn, he said. That is where Mr. Black, who is in his 50s, spends hours opening and reading his junk mail."I don't eat fast food," he said, arguing that his one coffee entitled him to all the leisure time he needed. "I just come here to hang out and deal with my mail." At some of New York City's 235 McDonald's outlets, customers say they have adopted the fast-food franchise as a cafe for a less affluent crowd, a view strengthened by the company's newer offerings, like McCafe coffee drinks. "We're pleased many of our customers view us as a comfortable place to spend time," Lisa Mc-Comb, a spokeswoman for the company, said in an email, citing free Wi-Fi and areas for children to play as part of the appeal. "McDonald' s offers convenience and value in a fun and familiar atmosphere." But the leisurely cafe culture and the business plan behind fast food are in opposition. Although signs hang in many McDonald's stores instructing customers to spend half an hour or less at the tables, Ms. McComb said there was no national policy about discouraging longtime sitting.
单选题 McDonald's managers and franchise owners are frustrated because______.
【正确答案】 C
【答案解析】解析：细节题。根据题干关键词定位到第一段。关键词前面提到…have transformed the banquettes intoheadquarters for the kind of leisurely socializing(把餐厅的软垫条凳变成了某种悠闲社交的大本营)，这一现象造成了餐厅经理与店主常常被这些最忠诚的客户搞得焦头烂额。因此，正确答案是C。
单选题 Management at a McDonald's in Flushing, Queens, called the police to______.
【正确答案】 B
【答案解析】解析：推断题。根据题干关键词定位到第二段。由本段首句“这样的冲突在纽约市达到白热化的程度”可知，第一段描述的顾客久坐不走的情况导致了冲突，可推出B项“强迫一群韩裔老人离开”是冲突的起因。因此，正确答案是B。
单选题 On which of the following does the author agree, according to Paragraphs 3-4?
【正确答案】 B
【答案解析】解析：细节题。根据题干关键词定位到第三、四段。由第三段中的his one coffee entitled him to all the leisuretime he needed和I just come here to hang out and deal with my mail可知，B项符合题意。因此，正确答案是B。
单选题 It can be inferred from the last paragraph that cafe culture______.
【正确答案】 D
【答案解析】解析：推断题。根据题干关键词定位到最后一段。由首句“但是，轻松的咖啡文化和快餐业背后的商业计划是相互矛盾的”可知，咖啡文化与快餐业不完全一致。因此，正确答案是D。C项是对末句中there was nonational policy about discouraging longtime sitting的曲解。
单选题 Which of the following would be the best title for the text?
【正确答案】 A
【答案解析】解析：主旨题。第一段介绍了顾客把麦当劳餐厅当成了平民咖啡馆而久坐不走所带来的问题。第二段介绍了餐厅驱赶顾客所造成的冲突。第三、四、五段交代了顾客久坐不走的原因。最后，文章指出咖啡文化与快餐业商业设计的不一致是麦当劳与顾客之间矛盾的根本原因。故A项“便利与麻烦，麦当劳的尴尬”符合题意，为正确答案。