填空题 Predicting what word(s) will go into each space is a key skill in Part One of the Listening Test.
Study the sentences in the seminar notes below and predict what kind of word(s) will go into each gap. The missing word(s) or phrase(s) might be a date, a name, an adjective, an adverb, a verb phrase etc.

IMPACTO SEMINAR

Introduction
1. Impacto was founded in ______.
2. It specialises in improving business people's ______.
3. Most business people communicate ______.
4. This is a one-day taster course, but you can follow courses for up to ______.
Good communication
5. Good communication is about feeling ______.
6. If you can show this quality, other people will ______.
7. What we aim to do is bring out your ______.
8. It's also very important to understand the dynamics of ______.
The main topics
9. Today we are going to look at dealing with difficult ______.
10. Everyone finds themselves in situations which are ______.
11. We will use video case studies, demonstrations and ______.
12. As you leave you can help yourself to a ______.