填空题
· Read the letter below.
· In most of the lines 34-45 there is one extra
word. It is either grammatically incorrect or does not fit in with the meaning
of the text. Some lines, however, are correct.
· If a line is correct, write
CORRECT on your Answer Sheet.
· If there is an extra word in the line, write
the extra word in CAPITAL LE'I-I'ERS on your Answer Sheet.
· The exercise
begins with two examples, (0) and (00).
{{B}}
I'm Sorry{{/B}}
Dear Customer
(0)
Over the last two years Milair has been experienced unprecedented
growth.
(00) Whilst we are delighted at the increasing
popularity of our products, this suc-
(34) cess has brought
with it some problems. Even though with
(35) over 450 trained
customer service staff, our telephone answering standards
(36)
have fallen down on a number of occasions, particularly Caring July and
Au-
(37) gust. The vast majority of our customers have
continued so to receive a good
(38) quality of service, but
some have experienced by a service well short of
(39) their,
and our, expectations. As a result, we are speeding up our recruitment
(40)
program to have the more people available to take your calls. We
are also
(41) making much greater use of automated telephone
technology. As to Managing
(42) Director of Milair, I want to
take up this opportunity to contact those of you
(43) who have
been affected and for assure you that my colleagues and I are ded-
(44)
icated to delivering the highest possible standard of service. I
am confident in that
(45) the steps we are taking on will help
up to do this and apologize for
any inconvenience
caused.
Yours sincerely