Semco
At 21,Ricardo
Semler became boss of his father's business in Brazil,Semco,which sold parts for
ships.Semler Junior worked like a madman,from 7:30 a.m.,until midnight every
day.One afternoon, while touring a factory in New York,he collapsed.The doctor
who treated him said,“There's nothing wrong with you.But if you continue like
this.you'll find a new home in our hospital.”Semler got the message.He changed
the way he worked.In fact,he changed the way his employees worked too.
He let his workers take more responsibility so that they would
be the ones worrying when things went wrong.He allowed them to set their own
salaries,and he cut all the jobs he thought were unnecessary,like receptionists
and secretaries.{{U}} (46) {{/U}}“Everyone at Semco.even top
managers,meets guests in reception,does the photocopying,sends faxes,types
letters and dials the phone.”
He completely reorganized the
office:instead of walls,they have plants at Semco,so bosses can't shut
themselves away from everyone else.{{U}} (47) {{/U}}As for uniforms,some
people wear suits and others wear T-shirts.
Semler says,“We
have a sales manager named Rubin Agater who sits there reading the newspaper
hour after hour.He doesn't even pretend to be busy.But when a Semco pump on the
other side of the world fails and millions of gallons of oil are about to spill
into the sea,Rubin springs into action. {{U}}(48) {{/U}}That's when he
earns his salary.No one cares if he doesn't look busy the rest of the time.”
Semco has flexible working hours;the employees decide when they
need to arrive at work.The employees also evaluate their bosses twice a year.{{U}}
(49) {{/U}}
It sounds perfect,but does it work?The
answer is in the numbers:in the last six years,Semco's revenues have gone from
$35 million to $212 million.The company has grown from eight hundred employees
to 3,000.Why?
Semler says it's because of“peer pressure”.Peer
pressure makes everyone work hard for everyone else.{{U}} (50) {{/U}}In
other words,Ricardo Semler treats his workers like adults and expects them to
act like adults.And they do.
A.Also,Semco lets its workers use
the company's machines for their own projects,and makes them take holidays for
at least thirty days a year.
B.Most managers spend their time
making it difficult for workers to work.
C.This saved money and
brought more equality to the company.
D.And the workers are
free to decorate their workspace as they want.
E.He knows
everything there is to know about our pumps and how to fix them.
F.If someone isn't doing his job well,the other workers will not allow the
situation to continue.