【正确答案】 Dear Sir/Madam,
I really need your help with this. I have been buying books from Delta for years, but recently the books sent to me were either delayed or damaged. As one of your reliable buyers, I am terribly disappointed.
Here are my two suggestions. First, more options for express delivery should be offered so that we customers can choose the most suitable delivery method ourselves. Another suggestion is that more effective ways be taken to protect your products, such as filling more sponge in the gaps and using harder wrappers.
I would be more than grateful if those unhappy experiences could be avoided in the future. I greatly appreciate your help.
Yours faithfully,
Li Ming

【答案解析】 题目要求考生向某网上书店写一封投诉信，指出购买图书过程中发现的问题，并提出相应建议。投诉信的语言宜郑重严肃，写信人应显得冷静和理智，就事论事，不宜随意对责任方的品格等进行评论。文章可谋篇布局如下：
第一段：点明写信目的。即阐明购买商品过程中发现的主要问题。
第二段：提出解决问题的具体建议。
第三段：表达写信人的期待，并表示感谢。