问答题
Part A
Directions:
In this section, you are required to write a "Letter of Complaint" according to the situation below. You should write at least 150 words neatly.
Situation and Requirements:
Li Ming recently bought a laptop computer. A few days later the laptop stopped working. When he took it back to the shop, they refused to deal with the problem. Now you are required to write a letter to the customer service department at the company's head office in the name of Li Ming. Your letter should include the following information:
(1)The problem with the laptop.
(2)What exactly happened when you return to the shop?
(3)What you would like the customer service department to do and any other relevant information?
Letter of Complaint
__________
【正确答案】[参考范文]
A Letter of Complaint
Jan. 7th, 2012
Dear Sir or Madam,
I am writing to express my dissatisfaction with the laptop computer I bought in your shop on May Day.
The case goes like this, I bought NEC laptop computer at your Zhongguancun branch on that day. However, within a few Months, I find that a few of the programs installed on it ceased to work. When I returned to the shop to claim a replacement or a refund under the terms of the warranty provided by your shop, they said it must be used in a wrong way, which means it is a man-made problem and I must pay for it.
Therefore, I am writing to you in order to sort the situation out. I would like to arrange for my faulty laptop to be exchanged or for my money to be refunded. Please contact me by telephone on 010-55667788.
Looking forward to your early reply.
Yours faithfully,
Li Ming
【答案解析】[基本套路]
投诉信主要包括几点：写信目的必须开门见山——就是投诉；其次，简要描述事情经过；再次提出建议即解决办法，最后是希望。