You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company's working practices.
For each question(23-30), mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.

单选题 When the speaker became Chief Executive of Best Value, most employees

A、 were given little information about the company.
B、 had no input into the decision-making process.
C、 felt a lack of commitment to the company.

单选题 Best Value introduced Performance Management in order to

A、 increase the employees' job satisfaction.
B、 speed up the expansion of the workforce.
C、 improve pay and conditions for its staff.

单选题 Why did Best Value decide to introduce Performance Management into its distribution centres first?

A、 It would be less complicated to work with a small number of sites.
B、 Improving the distribution centres would also benefit the stores.
C、 The distribution centres' problems were easier to solve than those of the stores.

单选题 When introducing Performance Management, Best Value made a list of

A、 positions that needed a change in responsibilities.
B、 staff who needed to be given new positions.
C、 the skills required for each position.

单选题 The speaker believes the main reason why Performance Management is effective is

A、 the ease with which staff can reach targets.
B、 the efficiency of the new work systems.
C、 the attention that staff receive.

单选题 Compared with the company's other distribution centres, what was surprising about the new one in California?

A、 It was the only one providing training for all staff.
B、 It had the lowest level of absenteeism.
C、 It required fewer staff than the others.

单选题 What is unusual about the new distribution centre in Texas?

A、 the accuracy of its deliveries
B、 the number of supervisors it employs
C、 the high level of sales in the stores it services

单选题 In the speaker's opinion, what is the greatest benefit of Performance Management?

A、 It allows more demanding objectives to be set.
B、 It makes positive behaviour into a habit.
C、 It leads to a significant reduction in costs.