【答案解析】[参考范文] Dear Sir/Madam, I am a regular commuter in the 0740 Bromley to Victoria and the 1730 Victoria to Bromley trains and I am very dissatisfied with the service. More often than not, the trains do not nm on time. For example, last week the morning train was late by nine minutes on Monday, twelve minutes on Wednesday and six minutes on Friday. The evening train was also late twice. It is very rare to find a seat and therefore it is necessary to stand for the entire Journey most of the time. On the rare occasions I find a seat. The seats are uncomfortable and are badly in need of repair. Also the lighting is totally inadequate and therefore, particularly during the winter months, it is impossible to read one's newspaper. I am sure you appreciate that this is unacceptable. Hundreds of people, including myself, rely on this service to travel to work and the journey has now become a daily ordeal. I trust that you will take immediate steps to rectify the situation and I look forward to receiving your reply. Yours faithfully, Clive Perkins