问答题
Read the part of a letter below from Mr. Hutton, the manager of an office supplies company.
You haven"t placed an order with our company for 6 months. I am worried that we have not heard from you. We will be happy to agree a small discount on your next order of office supplies. If there is any problem, please contact me and I"ll be happy to help
Write a letter to Mr. Hutton:
Thanking him for the letter
Explaining why you were unhappy with the last delivery of his products
Requesting an up-to-date catalogue
Saying how much discount you want.
Write 60-80 words on your Answer Sheet.
Do not include any postal address.
【正确答案】
【答案解析】Dear Mr Hutton,
I am very grateful for your recent letter, the reason of this delay is due to the last delivery of our products.
First of all, I am very unhappy because the last products that you sent us were damaged and we couldn"t use them.
Secondly, I will make you a new order if you promise me that the new products do not be damaged. However, I would like you send me an up-to-date catalogue of products.
Finally, I want to say that I want a 20% of discount in the products.
If you have any doubts do not hesitate to contact me.
Yours sincerely,
投诉信是顾客或客户为了维护自己的权利或者因为某事不满而写的一种信。
常用套话：
1.有礼貌地说明所犯错误或指出问题
I am writing to complain about...
I write to express my concern about...
With reference to your invoice of...I must point out...
On checking the goods, we discovered that 200 radios were missing...
2.要求对方采取何种措施
I will appreciate anything you can do to help me.
I trust you will take my complaint seriously.
We should be thankful if you could give US a refund for the faulty goods.
3.盼望对方回复
I look forward to hearing from you soon.
I look forward to hearing from you at your earliest convenience.