【答案解析】[听力原文]
M: Good afternoon, Better Business Bureau, Mr. Smith"s speaking. Can I help you?
W: Yes, I"d like to make a complaint about a washing machine I recently bought.
M: Just a minute please. OK. Go ahead.
W: I bought a washing machine last month. When I took it home, it worked very well, but last Sunday it began to make terrible noises. When I took it back to the store the day before yesterday, the manager said it was my fault, so they didn"t want to take it back...
M: OK. I"ll contact you as soon as possible.