单选题 Assistant: Hello. Can I help you?
Lucy: Yes, I hope so. I want to return this dress.
Assistant: Oh. Is there something wrong with it?
Lucy: The first time I washed it, the color ran and it shrank.
Assistant: Did you follow the washing instructions?
Lucy: Yes, of course I did.
Assistant: Do you have your receipt?
Lucy: Yes. Here it is. ______
Assistant: That"s OK. Do you want to exchange it or...
【正确答案】 B
【答案解析】[解析] 销售员向Lucy索要收据,她提供收据并告知她的具体购物地点“我上周在你家牛津分店买的”,因此选择B项。下句销售员回答说“好的”,所以没必要给服务台打电话,所以不选A项。因为下句销售员才问她处理方法“是想更换还是……”,所以不选C、D。