Sentences A-F are extracts from letters of complaint. Read
each one and match it to the company it is intended for
(1-5).
A I am writing concerning the unacceptable delay we have experienced.
B I am writing to complain about what I see as serious negligence on your part.
C I think there has been some misunderstanding.
D It is with much frustration that I find myself writing to you yet again about the incorrect filling of an order.
E Re: Ms Davies
I am writing to express my deep concern about the standard of work of the above.
F I would like to draw to your attention the fact that we have been overcharged for our last three months' consumption.
A camera manufacturer who has spent three months repairing a camera. A
A I am writing concerning the unacceptable delay we have experienced.
B I am writing to complain about what I see as serious negligence on your part.
C I think there has been some misunderstanding.
D It is with much frustration that I find myself writing to you yet again about the incorrect filling of an order.
E Re: Ms Davies
I am writing to express my deep concern about the standard of work of the above.
F I would like to draw to your attention the fact that we have been overcharged for our last three months' consumption.
A camera manufacturer who has spent three months repairing a camera. A
填空题
An employment agency who supplied an inefficient temporary secretary. ______
填空题
A building company who left a job unfinished. ______
填空题
An online bookshop which keeps sending out the wrong books. ______
填空题
A gas company which has sent an incorrect bill. ______
填空题
A consultancy firm that has sent a legal advisor rather than a marketing specialist. ______
问答题
A building company you have hired to renovate your offices has
left the job half finished to go and complete another job. The consequence is
that your employees are working in unsuitable and unsafe conditions. Write a
letter of complaint using the framework below. (200-250
words)
【正确答案】Dear Mr James,
I am writing to express my deep concern and anger about the fact that your team of builders have recently left the site of our offices in Portland Street with a lot of work unfinished, saying that they had been called to another job!
As you know, we contracted your company last November to fully rewire our offices and put up new partitioning. Work began in February and seemed to be progressing well. The wiring was fitted quickly and the partitioning also went up easily.
However, the job is by no means finished. Some of the new wiring is still exposed and the partitioning is not properly secured. Both these things represent a real health and safety hazard: someone could get electrocuted or fall through a wall. The consequence is that I have had to order some of the staff to work from home, while the remainder are squeezed into a small space not affected by your work.
This situation is not tolerable. It is costing our company valuable time and money. Unless your team return immediately, I will be forced to employ another building firm to come in and finish the job that you started. Their fees will be charged to you, or rather, will be deducted from your invoice, when it arrives.
I am sorry to give such an ultimatum, but the circumstances leave me no other choice. I look forward to hearing from you very soon.
Yours sincerely,
【答案解析】