【正确答案】{{B}}Sample E{{/B}} Dear Managers I am a staff of the company. Several days before, our department went to check our new product line. After that, we don't think the product line is suitable with our company. We think the product doesn't fulfill the needs of customers of nowadays, because its colour is not still long, if you wash it for several times, it will get down from the clothes. What's more, the after-sales service is not very good either. If the customers came to our after-sales department, we can do nothing but change another one to them. That will increase our financial depress, and decrease our profits. And, several years ago, the ABC company has created a same product line, the next year they have a big loss in the finance, the main reason is the product of this product line is not good. Then the company abolish the system, but it's too late, they lost the consumers rely, so they was bankrupting in the third year. Last month we have take the order to buy the new product line, but in the process of collecting the informations about it, we know the things that the product line's week point so we write this lettle to the executive manages. We expect the company can think over the problem, and make a wise decision to cancel the order of buying this product line. We all appreciate that all of you make the decision. Yours sincerely Richard {{B}}Band 1{{/B}} This answer shows serious lack of control and contains numerous errors and possible content omissions, leading to a very negative effect on the reader. {{B}}Sample F{{/B}} 15 May, 2004 Dear Sir, We have received your products, but we are very sorry that your products don't meet our requirements and your after-sales service is not satisfactory. We placed the order on April 20, in which we had expressed our detailed instructions. As our customers requested, we ordered your new refrigerators by one thousand with the size of two by one by one metre. We believed that you could send us the right products as you used to. To our great disappointment, we found that the refrigerators are bigger than what we want. We have received a large number of complaints from our customers for this. We think that it is understandable that there may be something wrong with the new product line, but your after-sales service really lets us down. We have contacted you for this problem and seeked for a solution. However, you responded slowly to our enquiry and your explanation and solution are not reasonable. We have been good business partners since we established business relation two years ago. We are always satisfactory with your offerings and after-sales service. We are greatly impressed with your excellent quality and quick delivery. We believe you will continue to do so. We hope that you can give us a reasonable explanation as soon as possible, and most importantly, recall these refrigerators you have sent us, and deliver one thousand refrigerators to our specification within four weeks. Best regards Elaine White {{B}}Band 3{{/B}} This is a reasonable achievement of the task with all content points included. It is well organised, but there are frequent non-impeding errors.