{{B}}Conversation Three{{/B}}
(Questions 9-12)
Look at the note below.
You will hear a man calling to complain.
Message
Receiver: Shanghai{{U}} (9) {{/U}}center
Faulty Items: Nokia cell phone
Reason for complaints: Nothing can be seen from{{U}} (10) {{/U}}of the cell phone.
Suggestions: The screen needs{{U}} (11) {{/U}}due to the increasing dust. The estimate will be free, but cleaning should be charged since the cell phone has been{{U}} (12) {{/U}}.