【答案解析】我不只是个消费者，我是个受害者。如果我订购某件商品，送到的货必定颜色不对，尺寸不对或者数量有误。如果我雇佣修理工，他们从来不会在预定的那天上门。如果我支付账款，电脑系统常常多收我费用。因此，我保存所有的购物单和原包装盒，如果需要投诉，我会直接找顶层管理人员，这一方式总是很管用。 [听力原文]
I"m not just a consumer—I"m a victim. If I order a product, it is sure to arrive in the wrong color, size, or quantity. If I hire people to do repairs, they never arrive on the day scheduled. If I pay a bill, the computer program often overcharges me. Therefore, I save all shopping slips and original boxes, and if I need to make a complaint, I will go right to the top. It always works for me.

【答案解析】在街上买包烟也许花不了多少钱，但吸烟带来的总体成本是巨大的。我们看看人类生命付出的代价，世界卫生组织称全球每分钟就有10人死于与吸烟有关的疾病。这一死亡速度意味着每年近600万人死于此类疾病。大多数此类可预防的死亡发生在中低收入国家。对大多数人来说，戒烟是困难的，他们已经上了瘾。 [听力原文]
A packet of cigarettes sold on the street may not cost a lot; however, the overall costs of smoking are huge. Let"s consider the cost of human life. The World Health Organization says that 10 people die of a smoking-related disease every minute worldwide. This death rate means there are six million people dying from such diseases every year. The majority of these preventable deaths happen in low-income and middle-income countries. For most people, stopping smoking is hard. They are addicted to it.