{{B}}Milair—Letter of Apology{{/B}}
Dear Customer
0 Over the last two years Milair has been experienced unprecedented growth. Whilst we are
00 delighted at the increasing popularity of our products, this success has brought with
34 it some problems. Even though with over 450 trained customer service staff, our telephone
35 answering standards have fallen on a number of occasions, particularly during July and
36 August. The vast majority of our customers have continued so to receive a good quality of
37 service, but some have experienced by a service well short of their, and our, expectations.
38 As a result, we are speeding up our recruitment programmed to have the
39 more people available
40 to take your calls. We are also making much greater use of automated telephone technology.
41 As Managing Director of Milair, I want to take this opportunity to contact these of you
42 who have been affected and for assure you that my colleagues and I are dedicated to
43 delivering the highest possible standard of a service. I am confident that the steps we are
44 taking in will help us to de this, and apologize for any inconvenience caused.
45 Your sincerely