单选题 · For each question 15-20, mark one letter (A, B, C or D) on your Answer
Sheet, for the answer you choose. As a manager in the
service industry sector, I've looked at hundreds of CVs in my time. They are not
necessarily the bland documents some bosses might think they are! They are full
of little pointers towards individuals' personalities and suitability for the
job. The first thing I always look at is an applicant's employment record. I
check for continuity and stability. If somebody has a long list of previous
jobs, all of varying length, alarm bells start ringing. Rather than an irregular
route from job to job, what I hope to see is stable career progression. What
does their career path look like - is it all steps forward, or are there a lot
of sideways moves? And I am always pleased to find a family person with
children, because in my experience they tend to be responsible and
reliable.
I never rely on CVs alone. We get applicants to fill in one of
our own application forms. We ask why they've applied, what their aspirations
and personal goals are, and also about their interests and hobbies and any clubs
they belong to. That gives you a useful insight into their personality and
lifestyle. The application form also enables us to test how much people have
actually been progressing in their careers, because we ask for details of the
salaries they have received for each job.
It's always worth looking at
CVs and designing application forms with great care. Taking on employees might
be rewarding, but it is also a big investment for any business. Mistakes in
choosing staff can cost companies dear, so it makes sense to spend time ensuring
you get the right person.
In the service sector, one of the aims of
companies is to maintain and improve customer service, and this is achieved
partly through low staff turnover. You need to take on people who understand
that, and will want to stay. That's why, when you've taken staff on, the next
thing is getting the best out of them.
My management style comes from the
days when I took over my first business, an ailing road haulage firm which I was
certain I could turn into a profitable company. The first thing is to treat
others as you'd like to be treated yourself. As soon as 1 took over the
business, 1 talked to everybody individually, and looked for ways to make sure
their particular skills benefited the company.
I didn't have much
experience then of managing people, but above all 1 always tried to be fair and
honest with everyone. As a result, I think the staff knew that and accepted my
decisions, even if they didn't agree with them all. Also, bosses must be able to
communicate. You also need to create team spirit, and build on the strength of
the team. I explained my plans for the company to all the staff, and let them
know what I needed from them. The lorry drivers responded brilliantly, and were
the key to turning the business round. They understood that we had to develop a
professional reputation, and from then on the days of poor quality deliveries
were over.
Lastly, I am a great believer in profit-sharing. It takes a
team to make a company work, so profits should be shared by all. Job
satisfaction is important, but it doesn't pay the rent. Shared profit and
bonuses help to strengthen team spirit by giving everyone a common goal that
they work towards together.
单选题
What fact does the writer hope to learn from applicants' CVs?
A. that they have experience of many different jobs
B. that their careers have developed steadily
C. the opinion their employers had of them
D. whether they are married or single
【正确答案】
B
【答案解析】
单选题
The writer says the application form is useful because it
A. reveals something of the applicant's character.
B. gives information about the applicant's family.
C. explains what skills the applicant has for the job.
D. shows how much the applicant wants to earn.
【正确答案】
A
【答案解析】
单选题
According to the writer, why are CVs and application forms so
important?
A. Interviewing people is an expensive process.
B. They indicate whether applicants really want the job.
C. They indicate whether applicants are efficient or not.
D. Employing the wrong people can be disastrous.
【正确答案】
D
【答案解析】
单选题
One reason why the writer was successful in her first business
was that
A. she was used to dealing with people.
B. she was open with the staff.
C. the business was already doing well when she started.
D. the staff agreed with all her decisions.
【正确答案】
B
【答案解析】
单选题
The writer believes profit-sharing is a good idea because
A. it encourages a competitive spirit.
B. everyone earns the same salary.
C. everyone shares the same aim.
D. it creates job satisfaction.
【正确答案】
C
【答案解析】
单选题
Which would make the best title for this text?