单选题

单选题 What kind of place is Family Security Systems?

A、 (A) A police station.
B、 (B) A travel agency.
C、 (C) An insurance company.
D、 (D) An alarm installation company.

【正确答案】 C

【答案解析】[听力原文]95-97 You have reached the offices of Family Security Systems, the company that takes care of all your insurance needs. We are open from 9:00 to 5:00 Monday through Friday. If this is an emergency, please press 1. An agent is available to assist you immediately 24 hours a day. To speak to someone about an existing policy, press 4. To sign up for a new policy, press 5. To register a change in your mailing address using our automated system, press 6. You may also change your address and check your polcy on our company's website. Please have your policy number and PIN available when logging on to the website. Thank you for calling Family Security Systems. The message states that this company takes care of all your insurance needs, and also mentions policy and an agent, both of which are associated with insurance companies. Choice (A) confuses police with the similar sounding word policy. Choice (B) associates travel agency with agent. Choice (D) associates alarm with security.

单选题 For urgent problems, what number should be pressed?

A、 (A) One.
B、 (B) Four.
C、 (C) Five.
D、 (D) Six.

【正确答案】 A

【答案解析】The message asks callers to press one in cases of emergency. Choice (B) is the number to press to talk about an existing policy. Choice (C) is the number to press to talk about a new policy. Choice (D) is the number to press to register a change of address.

单选题 How can you register an address change?

A、 (A) Press 4.
B、 (B) Visit the website.
C、 (C) Speak to an agent.
D、 (D) Send it in by mail.

【正确答案】 B

【答案解析】Visiting the company's website is one way to register a change of address. Choice (A) is the number to press to talk about an existing policy. Choice (C) is incorrect because the only options for this action are to visit the website or use an automated system. Choice (D) repeats the word mail.