A. actual B. cunning C. impression D. simply E. verbal F. result G. non-verbal H. consequence I. sends off J. namely K. illusion L. fall for M. indicate N. smart O. firmest Even if you are saying and doing the right things at your job, and in your personal life, you could be making a bad 1 on everyone with what you don't say. That is because of body language. Much of our reactions to others are based on 2 cues. And if your body language is communicating a negative message, that is the message you could be sending, regardless of what 3 words come out of your mouth. What are some of the negative messages sent via body language? Things like having arms folded across your chest can show hostility. Lack of eye contact can 4 deceit. Here's the problem, though, with interpreting body language: as life coaching experts say, many of the clues that indicate negativity could also be the 5 of nervousness or other issues. For example, somebody who doesn't make great eye contact could 6be nervous. The same goes with a not-so-warm handshake. Or, the person who doesn't smile could be self-conscious about her teeth. At any rate, the person who 7 bad body language may not even realize that they're doing it. Some people use body language to their advantage. Unfortunately, some people who do recognize what body language communicates are 8 artists. They may have the 9 handshake, the shiniest smile, and make the greatest eye contact to convince others of their sincerity. This is because they know how much this non-verbal communication plays a part in communicating sincerity. Unfortunately, they are not actually sincere. Yet people 10 it, because their body language seems sincere.