【正确答案】 B

【答案解析】[听力原文]25-27 There are numerous challenges facing the banking industry when they are carrying out Internet banking services. The first one, which people care about most, is the provision of a secure platform for banking transactions which, protects the customers' privacy. The second challenge is whether management has the creativity and vision to harness the technology and provide customers with the new financial products necessary to satisfy their continually changing financial needs. The immediate question facing the banking industry is how to deliver high - quality products for the customers' convenience with high - tech, high - touch personal service for the right price. To achieve this, management has to balance the five key values that increasingly drive customers' banking decisions: simplicity, customized service, convenience, quality, and price. These values vary in levels of importance to customers, but together they represent a synergy of buying values. 25. Which of the following is the best title for the passage?