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Dear Sir or Madam,

   I was one of the passengers on Flight No. CA1711 from Chicago to Shanghai. I am writing thisletter to express my dissatisfaction with one of your flight attendants named Cindy.

   Firstly, I was not pleased with the way she talked to me. Probably because of my accent that mighthave caused some difficulty for her to understand what I was saying, she showed me a ratherdisrespectful attitude. Besides, she told me in a rude manner that she was too busy to help me, whichmade me afraid to talk to her about my requests.

   I understand that it is not an easy task to serve others, but by no means should customers receivesuch rude treatment! Therefore, I'd like a letter of apology from both your airline and this flightattendant promising that such behavior will never happen again.

   Your prompt reply would be highly appreciated.

Sincerely yours,

Li Hua

亲爱的先生或女士，

     我是从芝加哥飞往上海的CA1711航班上的乘客之一。我写这封信是为了表达我对你们一个叫辛迪的空乘人员的不满。

     首先，我对她与我说话的方式不满意。很可能是因为我的口音让她难以理解我说的话，她对我表现出了相当不尊重的态度。此外，她粗鲁地告诉我她太忙了，不能帮我，这让我不敢和她谈论我的要求。

     我明白服务别人不是一件容易的事，但顾客决不应该受到如此粗鲁的对待!因此，我希望你们航空公司和这名空乘人员给我一封道歉信，保证这种行为不会再发生。

     如蒙及时回复，不胜感激。

您诚挚的，

李华