单选题 December 1, 2006
Jessica Robinson
25 Miller Road
Sacramento, CA 95852
Dear Ms. Robinson,
We recently received an order of your new model Angle Grinder, which your salesman advised us to offer as part of our handyman range. Although we have only had them in stock for the last two weeks, we have already had 3 returns. Customers have complained to us that the locking ring simply does not work properly, which causes the disk to fall off.
You can imagine our embarrassment. This is truly a dangerous situation, and we suggest that you stop supplying this item immediately. You should also issue recall notices.
We are returning the entire order. Most of them still in their boxes. I realize that your power tools are generally of very high quality, so I hope you sort this problem out quickly for the sake of your reputation.
Please issue us with a credit notice for the entire value of the order.
Yours faithfully,
Paul Richman
Store Manager

单选题 What is the purpose of the letter?
【正确答案】 C
【答案解析】因新产品有严重的质量问题,因此卖场负责人决定退货。答案是(C)。
单选题 What does the sender suggest should be done about the Angle Grinders?
【正确答案】 C
【答案解析】卖场负责人提议停止供应并召回已上架的产品。答案是(C)。
单选题 What is being sent along with the letter?
【正确答案】 D
【答案解析】根据信中内容,一起寄出的还有欲退货的所有产品。答案是(D)。