问答题 PERSONAL DETAILS FORM Name: (1) 1 Membership number: (2) 2 Address: 17 Lincoln Road, Annandale Fax number: (3) 3 Telephone number: Daytime: 579 6363 Evening: (4) 4 PERSONAL DETAILS FORM Name: (1) 5 Membership number: (2) 6 Address: 17 Lincoln Road, Annandale Fax number: (3) 7 Telephone number: Daytime: 579 6363 Evening: (4) 8
Lib: Good morning, City Central Library May I help you? Man: Yes, I want to order some books and copies of articles please. You can send them to me through the post or courier, can''t you? Lib: Yes, certainly I''ll just get the form and take down some details. First, your name please, sir? Man: Lester Mackie. That''s capital M—A —C—K—I —E. Lib: Maikie, Lester. And your membership number? Man: M 9301274. Lib: M 930. Man: 1274. Lib: Thank you. Now, your address please. That''s the address you want us to send the items to. Man: It''s 17 Lincoln Road, Annandale. Lib: And could I have your phone number and your fax number please. Man: Yes. The fax number is 863 5923. Lib: 863 5923. Man: That''s correct . The daytime phone number is 579 6363 and after 5:00pm it''s 579 1857. Lib: 579 1857. Thank you. And may I ask why you''ll be needing the books? I''m sorry about this, but we have to have this information whenever we send books out from a telephone request. Man: No problem. I''m preparing a short article for the environment watch section of the local newspaper. We''re quite concerned about the problems we''re facing here now, especially since we''ve been getting so many tourists in the district. Lib: Oh, I know. I''m so glad someone is doing something about publicising the problem. Man: Now, how long can I keep the books for? Lib: Well, as you know our normal loan period is three weeks with a two week extension over the phone. However, in cases where we send books out by post we allow a longer initial loan period to allow for the delivery time. So you may have the books for six weeks from the date of postage. But I''m afraid the two week extension won''t apply then. However you would be able to renew them by bringing them in for stamping, provided no one else has a reserve on them. Man: I should think the normal period will be enough. Now how do you prefer the postage and photocopy fees to be paid? Lib: We accept both cash and credit card, but it will be such a small sum it might be more convenient to send us a money order. Man: Hm. Would it be alright if I left it until I come in next time and just pay cash then. Lib: Of course. There''s no problem with that at all. Man: Fine. I''ll do that. Shall I tell you the articles I want copied first? The man now tells the librarian the titles of the books and articles he wants. Lib: Good. I''ve got all that down. Now perhaps we could go on to the books. You tell me the books you need and I''ll tell you whether we have them immediately available or whether you''ll have to wait a bit for them, alright? The details I''ll need are the author, the publication date and the title of the book. Is that OK? Man: Yes, no problem at all. Um, the first one is by Hallsworth, published in 1978. It''s called Land and Water Resources of Australia. Lib: Hm. Yes. We have that available on the shelves. Man: Good. Now the next two are both government publications. The first DHL is rather old, published in 1984. That''s Land Degradation m Australia, but the second one is more recent. That''s Coastal Zone Inquiry Report from 1991. Lib: I''m afraid we don''t have the first one. We''d have to get that from the government archives for you, but the second one, the later one, has just come in so I''ll put that aside for you. Man: Wonderful now there are three more. Two rather old books, but they''re standard works so you probably have them Environmental Law by Fisher, and Environmental Chemistry by Raiswell. They were both published in 1980. Lib: Yes, we do have both those texts. Environmental Law should be on the shelf, but Environmental Chemistry is out on loan at the moment. I''ll put that on reserve for you. Man: Right. And the last one is The Environmental Impact of Travel by M Burns and Associates, 1989. Lib: [slowly] Burns, M Environmental Impact. No, I''m sorry we don''t have that I''ll have to use the inter-library loan service and get it in for you. Man: Oh How long is that likely to take? Lib: Well, it depends where we can get it. If it''s available locally it shouldn''t take more than a few days but if we have to send overseas for it, it could be rather a while. We''ll do our best to hurry it up.