单选题
June 3, 2006 Suzanne Rogers Ultra-Ergonomic Furniture Sales and Shipping Department Suite 58, 107 Morris Circle Moorabbin, Victoria 3206 Dear Ms. Rogers, As I'm sure you are aware, our company has been organizing conventions, festivals, and other large corporate events for the last fifteen years, and in fact we are leaders in the field. We have relied on Ultra-Ergonomic Furniture for purchase and rental supplies of high-quality furniture for that entire period, and we've never had any cause for complaints with regard to your services. I am writing to you personally to ask a special favor. We recently made an order with your company for the supply of rental furniture that includes chairs, tables, partitions, and lecterns for an auto show (see order No. 11-35698A). Unfortunately, a serious error was made. In fact the exposition begins one week earlier than indicated on the order form. The starting date is actually July 7. I would appreciate it very much if you could try to do everything you can to ensure that our order be delivered to us on that date. Also, if possible, I'd like to add 20 pop-up displays on top of our original order. I realize that this is a big favor to ask, but on the basis of our long-term business relationship, I hope that you will be able to find a way. I'm really sorry for any inconvenience. Please contact me soon. Yours sincerely, Michael Robinson Michael Robinson Properties Manager mrobinson@btc.com From: srogers@uef:shipping.com Sent: June 8, 2006 To: mrobinson@btc.com Subject: Your request Dear Mr. Robinson, Thank you for your letter. I was surprised, and of course concerned, that you find yourself in this unfortunate situation. And of course I will do my best to help you. Your company has been one of our best clients since we began operations in 1978. Anyway, I personally took a trip down to our warehouse this morning to have a closer look at our stock to see if we have all the things you need for your convention-which I believe is from July 7 to July 14. I am happy to say that we will be able to provide you with everything you originally requested. However, as for the additional request you made, it won't be possible because we have already rented them out to another client during that week. My suggestion is that you come down to my office to discuss other possibilities. I can take you down to our warehouse, and you can look at our inventory. So, please call me soon to arrange a time. Kind regards, Suzanne Rogers, Sales and Shipping Department
单选题
Why did Mr. Robinson write the letter?
【正确答案】
B
【答案解析】第一封邮件中提到，展会比订单中写的预定日期要提前一周，因此请求提前配送。答案是(B)。
单选题
What service does Mr. Robinson's business provide?
单选题
What does Suzanne say about Michael's company?
【正确答案】
A
【答案解析】本题与苏珊娜提及的内容有关，因此要在苏珊娜的邮件中寻找答案。苏珊娜对迈克尔的公司是这样评价的：Your company has been one of our best clients since…in 1978。答案是(A)。one of our best clients换成了a loyal customer of her company, since we began operations in 1978换成了for a number of years.
单选题
What will probably happen when Ms. Rogers meet with Mr. Robinson?