【答案解析】Dear Dr. Jasper, In this age of impersonal, uncaring attitudes by so many, I was delighted to discover that the staff at Tall Oaks Hospital was exceptionally cordial and helpful during my stay two weeks ago. It was my first hospital stay and my first experience with surgery, and I must admit I was scared to death. If I had to put up with impatient people around me, I think I would have fallen apart. Since complaints usually go to the top, I thought a note of appreciation should, too. Thanks a lot for your patient and careful treatment. Yours cordially, Li Ming