单选题 What type of business does the speaker work for?

A、 A repair service
B、 A shipping firm
C、 An electronics company
D、 A software company

【正确答案】 C

【答案解析】解析：题目是在询问留言者所在公司的类型，因此应仔细听与身份和职业有关的内容。留言开头提到“This is Harris Zuki calling from Winako Electronics Corporation.”，即表明自己在一家名为Harris Zuki的电子产品公司工作。因此正确答案是(C)An electronics company。

单选题 What caused the delivery delay?

A、 The driver is stuck in traffic.
B、 A delivery truck is malfunctioning.
C、 An error was found in the order.
D、 There has been a high volume of requests.

【正确答案】 A

【答案解析】解析：题目是在询问配送推迟的原因，因此应仔细听与题目的中心语caused the delivery delay相关的内容。留言中提到“…our driver called to say that he will be arriving late due to heavytraffic．”，即司机师傅打来电话说由于堵车严重，晚一些才能到。因此正确答案是(A)Thedriver is stuck in traffic．。

单选题 What does the speaker say about the merchandise?

A、 It has a one-year warranty.
B、 It should be placed in a cool area.
C、 It has some damage.
D、 It was supposed to arrive in the morning.

【正确答案】 D

【答案解析】解析：题目是在询问会话者提到的有关商品的信息，因此应仔细听题目的中心语merchandise前后的部分。留言中提到“…instead of receiving your merchandise at the scheduled time of 11A．M．today，it will not arrive until 4 P．M．”，即货物不会在预计的上午11点送达，而要到下午4点才能到达。因此正确答案是(D)It was supposed to arrive in the morning．。