【正确答案】 1、A    

【答案解析】[听力原文]
F: I believe that as organization leaders, we're responsible for creating a work environment that makes people work happily. But sometimes, turf wars, disagreements and differences of opinion are just unavoidable and they can escalate into interpersonal conflict. I used to avoid such conflict between my employees, hoping it'd go away. But it didn't. Even when the conflict appeared to have been put to rest, it might raise its ugly head again whenever stress increased or a new disagreement appeared. So not intervening is not an option.
这一段的开头指明了说话人是一个leader，后文是介绍他处理员工之间你争我夺的矛盾纠纷的一些经验和方法。他曾经采取回避冲突、幻想矛盾能自消自灭的策略，但却导致危机四伏的结果，因此他的结论是，作为领导，不干预也是不行的。所以这篇讲话是关于领导艺术(leadership strategy)的。