问答题 Match the items to the departments that deal with them.
1. customers'orders a Personnel
2. invoices b After-sales
3. problems with goods c Sales
4. job advertisements d Accounts
Now listen to these prompts and ask to be put through to the correct department like this:
VOICE 1: You're calling about an order. (beep)
YOU: Could you put me through to the Sales department?
VOICE 2: Could you put me through to the Sales department? (repeat)

【正确答案】1. c 2. d 3. b 4. a

【答案解析】[解析] 1-4 1. VOICE 1: You're calling about an order. (beep) (pause) VOICE 2: Could you put me through to the Sales department? (beep) (pause) VOICE 2: Could you put me through to the Sales department? 2. VOICE 1: You're calling about an invoice you received. VOICE 2: Could you put me through to the Accounts department? VOICE 2: Could you put me through to the Accounts department? 3. VOICE 1: You're calling about a job you saw advertised. VOICE 2: Could you put me through to the Personnel department? VOICE 2: Could you put me through to the Personnel department? 4 VOICE 1：You’re calling about some goods you received． VOICE 2：Could you put me through to the After-sales department? VOICE 2：Could you put me through to the After-sales department?