【正确答案】 A

【答案解析】[解析] 62-64
W: Hello. I made a reservation under the name of Rohan. I would like to speak to Mr. Clinton please, because I have to cancel my hotel reservation. I just got a phone call from my travel agent, and they said my flight to London has been delayed because of heavy rain.
M: Mr. Clinton is not here at the moment. I can help you with it. Would you like to cancel for tomorrow or for the entire long weekend?
W: I am not really sure. Don't I have to pay a 50% charge for tomorrow because I am canceling at the last minute? If I have to pay a penalty for the other days, I like to cancel only for tomorrow, but if there is no cancellation fee, I'll like to cancel everything.
M: Yes, you have to pay the penalty for tomorrow. But there is no other penalty about the other days. We don't charge you anything. That is our hotel policy.
[词汇]
I made a reservation under the name of…我是以……的名字预定的
There is no other penalty about…没有其他关于……的定金
初级问题
题目问的是女子想要做的事情，所以应该要首先留意女子的第1句话。女子说已经预定过了(I made a reservation)，所以排除(C)，后面接着说I have to cancel my hotel reservation，明确地说出了自己想要做的事情。

【正确答案】 C

【答案解析】初级问题
其实本题询问的就是男子的身份。在听录音的时候最好一边听一边想象对话是在什么样的场景下、在什么样的人之间发生的。本段对话是有关于酒店的预定和取消的，所以女子应该是顾客，男子是酒店的工作人员。

【正确答案】 B

【答案解析】高级问题
这是一道只有全部正确地理解了两人最后的话后才能解答的问题。最后是比较复杂的有关于收取违约手续费的内容。必须要很好地把握女子的希望和酒店的规定是什么，再去推测女子会怎样做，所以本题是比较棘手的类型。